Refund Policy

All sales are final once an order has been processed. Because our items ship directly from our fulfillment partners and are prepared immediately, we cannot accept cancellations, returns, or exchanges for change-of-mind.

However, your satisfaction is important to us.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at holidaytoybox@outlook.com with photos of the issue.
We will quickly arrange a replacement or a refund depending on the situation.

We always do our best to make things right and ensure every customer has a positive experience.